Terms and Conditions

INVEXB (Pty) Ltd owns and operates the PipMiles loyalty and rewards programme. PipMiles is a trading name of INVEXB (Pty) Ltd. Our Legal Entity Identifier is 9845001E8111D68E1447. Our D-U-N-S Number is 557404216. We recognise eligible verified trading volume reported by participating brokers and may, when a feature is live, allow members to redeem PipMiles earned for benefits we describe from time to time.

We are not a broker, dealer, exchange, over the counter market, credit provider, bank, payment institution, insurer or financial services provider. We do not execute, route, clear or settle trades. We do not hold client money, securities or crypto assets. We do not give financial, tax, legal or investment advice and we do not make personal recommendations.

Nothing on our platforms is an offer to buy or sell any financial instrument, or a solicitation to trade. Broker partners remain solely responsible for their platforms, pricing, execution, client money, licensing and support.

You must be at least eighteen (18) years old and have legal capacity to contract. Membership is intended for natural persons. We may refuse, suspend or close an account if we reasonably believe you are ineligible, that information is false, or that providing the service would breach law or a partner contract.

Broker and reward availability depends on your country, residency, identity checks and the broker's own onboarding rules. A listing on our site does not mean a broker will accept you.

You must provide accurate registration details and keep them current. You must keep log in credentials confidential and tell us promptly at support@pipmiles.com if you suspect unauthorised use.

You are responsible for activity on your account unless you have told us of a compromise and we have had a reasonable chance to restrict access. We may require identity or address evidence before we credit miles, change details or restore access.

You must give a mobile number that belongs to you when you join and keep it current. By giving it, you agree that we may call you, send you SMS messages and message you on WhatsApp or similar messaging services at that number about your account, linking and verifying your broker accounts, PipMiles, cashback claims and payments, security and support. We will only contact you there about programme news and offers if you have agreed to marketing, and you can stop those messages at any time by telling us during the call or in a reply, by changing your marketing choice in your account, or by emailing support@pipmiles.com. Your mobile provider's standard charges may apply.

We never ask for a broker trading password, card number, one time trading PIN or other credential that would let anyone place trades or move funds at a broker. If anyone claiming to represent PipMiles asks for those, do not provide them and contact us immediately.

You may link a participating broker only through methods we approve: a PipMiles sign up link, a partner code, an approved read only reporting connection, or a verified broker report. We may reject any other method.

If you open a broker account using our sign up link or partner code, we may receive a commission, rebate or other benefit from that broker. That arrangement is between us and the broker. It does not make us a party to your broker contract and it does not mean we recommend that broker or that trading with that broker is suitable for you.

Your contract for trading, deposits, withdrawals and platform use is with the broker only. Disputes about fills, spreads, slippage, balance, margin or blocked funds must be raised with the broker.

Membership, linking of broker accounts, the crediting of PipMiles earned from volume that we have verified, targets and bonus PipMiles, referrals, member support and cashback claims that our team reviews and pays are live. Our team verifies volume from broker reports. Automatic broker tracking and automatic payouts are not live. A claim does not guarantee payment until it is approved and paid under these terms and the Rewards Programme Rules.

We may change, suspend or withdraw any part of the programme, including earning rates, tier thresholds and benefits, targets and bonus amounts, partner brokers, the rewards catalogue, claim sizes and illustrations. Where a change is material we will try to give reasonable notice by email or in the account, but we may act without notice if we must do so for law, security, fraud or a partner requirement. A change does not remove PipMiles already credited to a balance unless the Rewards Programme Rules allow it.

Continued use after a change takes effect is acceptance of the updated terms and rules then published on the site. If you do not accept a change, you may delete your account.

PipMiles are promotional loyalty units recorded on our ledger. They are not money, electronic money, a deposit, a security, a crypto asset, a voucher or a stored value facility. They cannot be bought, sold, transferred, pledged, inherited or exchanged, and they have no cash value except when redeemed for a cashback reward that we publish, on the terms of that reward and the Rewards Programme Rules.

You have no property right in a displayed balance. We may correct errors, reverse credits, apply holds and forfeit PipMiles as set out in the Rewards Programme Rules. A displayed balance or cash equivalent is an estimate and not a promise that a reward or payment will be available.

Cashback is a promotional benefit that we fund at our discretion. When you claim a published cashback reward the PipMiles are taken from your balance and the claim goes to our team to review. We pay approved claims to the bank or crypto account you nominate. Payment times are not guaranteed.

Before we pay, we may ask you to confirm your identity, your ownership of the payout account or the source of the volume that earned the PipMiles. We may decline, hold or cancel a claim if those checks are not completed, if we reasonably suspect fraud, abuse or an error, if a broker reverses or disputes the volume, or if paying would breach law, sanctions or a partner contract. If we cancel a claim for a reason other than fraud or breach, we return the PipMiles to your balance.

You are responsible for giving correct payout details. We are not liable for a payment sent to the details you gave us, or for delays, fees, exchange rates or losses caused by your bank, crypto platform or network. Cashback is calculated in US dollars and may be converted into another currency at a rate we choose acting reasonably. You are responsible for any tax that applies to cashback you receive.

We may award bonus PipMiles for reaching targets we publish. At present the published targets are reaching a new tier for the first time. Bonuses are credited automatically when our records show a target has been reached. Each tier bonus can be reached once per member. If we publish any other target, its bonus and how often it can be earned will be shown in your account before it applies.

Referral bonuses are paid for invited people who trade, not for sign ups. A referral bonus is credited once the person you invited has at least 1 lot of trading recorded on a verified broker account, and each person can earn you one referral bonus. Referral PipMiles tied to a person who has not yet reached that level cannot be claimed or withdrawn until they do.

Bonus PipMiles are subject to the same rules as other PipMiles. If the volume, referral or tier that triggered a bonus is later reversed, corrected or found to breach these terms, we may reverse the bonus. Targets are an incentive to use the programme, not a recommendation to trade more. You must never increase your trading to reach a target.

You must not misuse the site, the apps or the programme. That includes attempting unauthorised access, interfering with security, scraping at a volume that harms the service, reverse engineering the apps except as the law allows, submitting false volume, identity or payout information, opening more than one account, linking an account you do not own, or using the programme to launder money, evade sanctions or commit fraud.

You must not trade solely to earn rewards, create wash volume, or coordinate accounts to manufacture qualifying lots, targets or referrals. We may withhold or remove PipMiles, reverse bonuses, cancel claims and suspend or close membership if we reasonably suspect such conduct, and we may report it to brokers and authorities.

The site, the apps, our trade marks, logos, card designs, text and software are owned by us or our licensors. We grant you a limited, personal, revocable, non exclusive and non transferable licence to use the site and to install and use the apps on devices you own or control, only to take part in the programme. You may not copy, modify, distribute, sell, rent or exploit our materials except as allowed by law.

Links to brokers, payment providers or other third party sites are provided for convenience. We do not control those sites and we are not responsible for their content, availability, security or terms. Your use of them is at your own risk and under their terms.

If you download our app from the Apple App Store or Google Play, these terms are between you and us only, not Apple or Google. We alone are responsible for the app and its content, maintenance and support. Apple and Google have no obligation to provide maintenance or support for the app.

To the maximum extent permitted by law, Apple and Google have no warranty obligation for the app. If the app fails to meet a warranty that applies by law, you may notify Apple, and Apple may refund the purchase price, if any. Apple has no other warranty obligation for the app. We, not Apple or Google, are responsible for addressing any claim about the app, including product liability claims, claims that the app fails to meet a legal or regulatory requirement, consumer protection and privacy claims, and claims that the app or your use of it infringes a third party's intellectual property rights.

You confirm that you are not located in a country subject to a government embargo or designated as supporting terrorism, and that you are not on any government list of prohibited or restricted parties. You must also comply with the app store's own terms of use when using the app.

Apple and its subsidiaries, and Google, are third party beneficiaries of these terms as they relate to the app, and may enforce them against you. Questions, complaints and claims about the app should be sent to support@pipmiles.com.

The programme, the site and the apps are provided as is and as available. To the maximum extent permitted by applicable law, we disclaim all warranties, whether express, implied or statutory, including merchantability, fitness for a particular purpose, accuracy of displayed balances and estimates, uninterrupted or error free access, and that verification, crediting or payment will happen within any particular time.

Illustrations, card mock ups, example earn rates, calculators and marketing statements are not warranties. Published examples are not a forecast of PipMiles earned, cashback or trading results.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, gross negligence, or any other liability that cannot lawfully be excluded, including rights you may have under the Consumer Protection Act 68 of 2008 or the consumer law of your country that cannot be waived.

Subject to the paragraph above, we are not liable for lost profits, lost trading opportunity, trading losses, loss of data, indirect, special or consequential loss, or loss arising from a broker's acts or omissions, market movement, your trading decisions, any decision to trade in order to earn rewards, or the acts of banks, payment networks, app stores or other third parties.

Subject to the same paragraph, our total liability to you arising out of the programme, the site, the apps or these terms in any twelve (12) month period is limited to the greater of the cash value of the cashback claims we paid to you in that period and one hundred South African rand (R 100).

You will indemnify us and our directors, officers, employees, contractors and partners against claims, losses, penalties and reasonable costs, including legal costs, arising from your breach of these terms, your misuse of the programme, information you submit that is untrue, your trading, or a dispute between you and a broker, bank or other third party, except to the extent caused by our fraud or wilful misconduct.

We may suspend or close your account, withhold verification, cancel claims or reverse PipMiles if we reasonably believe you have breached these terms or the programme rules, if a broker asks us to, if required by law, if the account has been inactive as described in the Rewards Programme Rules, or if we discontinue the programme. Where we discontinue the programme for reasons other than your conduct, we will give reasonable notice and a reasonable period to claim any cashback your balance then covers.

You may delete your account at any time in the app, on the website or by emailing support@pipmiles.com, as described in our Account Deletion Policy. Deletion or closure does not create a right to cash out a balance. Unused PipMiles lapse on deletion or closure as described in the Rewards Programme Rules.

Sections of these terms that by their nature should continue after closure or deletion, including those on PipMiles balances, cashback, intellectual property, disclaimers, limitation of liability, indemnity, disputes and general terms, continue to apply.

If you have a complaint, email support@pipmiles.com with the details. We will acknowledge it, investigate and give you our response. Most concerns are resolved this way, and you agree to give us a reasonable opportunity to resolve a dispute before starting legal proceedings, unless urgent relief is needed.

Our ledger, verification records and broker reports are evidence of PipMiles earned, bonuses, claims and payments unless you show they are wrong.

These terms, together with the Privacy Policy, Account Deletion Policy, Rewards Programme Rules and Trading Risk Disclosure, are the entire agreement between you and us about the programme and replace prior statements on the same subject. If they conflict, these terms prevail, except that the Privacy Policy prevails on how we handle personal information.

If a provision is unenforceable, it is to be modified to the minimum extent needed to make it enforceable, or severed, and the rest remains in force. A failure or delay in enforcing a right is not a waiver. You may not assign or transfer these terms or your account. We may assign them to an affiliate or a successor to our business.

We are not liable for delay or failure caused by events beyond reasonable control, including partner, broker or provider outages, utility or network failure, cyber attack, labour action, epidemic, war or government action.

Formal notices to us must be addressed to INVEXB (Pty) Ltd trading as PipMiles, Legal Entity Identifier 9845001E8111D68E1447, D-U-N-S Number 557404216, and sent to support@pipmiles.com. Notices to you may be sent to the email on your account, by notification in the app or posted in the account. These terms are written in English and governed by the laws of the Republic of South Africa. Subject to any consumer right that cannot be excluded, including your right to bring proceedings where you live, the courts of South Africa have exclusive jurisdiction.

Questions about these terms: support@pipmiles.com.