Account Deletion Policy

In the iPhone or Android app: open Account, choose Delete account, read what will happen, type DELETE and confirm. You are signed out straight away.

On the website: sign in, open Profile, choose Delete account, type DELETE and confirm.

By email: if you cannot sign in or prefer us to do it, email support@pipmiles.com from the email address on your account with the subject Delete my account. To protect you from someone else deleting your account, we may ask you to confirm the request from that address or answer questions about the account. We will delete the account within thirty (30) days of verifying the request and confirm by email when it is done.

Deletion is permanent and cannot be undone. We cannot restore an account, its balance, its tier or its history afterwards.

Unused PipMiles lapse when the account is deleted and have no cash value. If you want cashback, claim it and wait for it to be paid before you delete.

A cashback claim that is still waiting for review is cancelled when you delete. If our team has already approved a claim and is paying it, deletion waits until that payment is complete, so that we never send money to an account that no longer exists. Contact us if you want the payment stopped instead.

Deleting your PipMiles account does not close, change or affect any account you hold with a broker. Contact your broker directly about your broker account.

Your name, email address, city, password and sign in methods. Your login is disabled permanently and every signed in device is signed out.

Saved payout details, saved rewards, notification history, registered devices and push notification tokens, and your newsletter and contact form records.

Payout details attached to claims that were cancelled.

The link between your account and our website usage records, which become anonymous.

We send one final email to your address confirming the deletion. Our copy of that email is wiped once it has been sent.

Some records must be kept by law or to protect against fraud. We keep them without your name or contact details, under an anonymous account reference, and use them only for those purposes:

Your PipMiles ledger, target and tier history, cashback claims and payment references, including payout details attached to claims we have paid. These are financial records we must keep for tax, accounting and audit purposes.

Linked broker account numbers and their verification history. Brokers pay us based on these accounts, and we use them to reconcile reports, settle disputes and stop the same broker account being linked again to collect bonuses more than once.

Audit logs of actions taken on the account, and support messages connected to an open matter or dispute.

We keep these records for as long as the law requires and for the period in which a legal claim could be brought, generally five (5) to seven (7) years after the last transaction, and then delete or anonymise them. Copies in encrypted backups are overwritten on our providers' rolling schedule.

Apple, Google, your broker, your bank or crypto platform and other third parties hold their own records about you under their own policies. Deleting your PipMiles account does not delete those records. Uninstalling the app also does not delete your account. Use one of the methods in section 2.

You are welcome to create a new account later. It will start with no balance, history or tier. Welcome, referral and target bonuses are for genuine new members, so we may refuse them, or refuse to verify a broker account, if the new account is linked to a broker account that was linked to a deleted account.

We may close or delete an account in the circumstances set out in our Terms and Conditions, for example for breach, fraud, a legal requirement or long inactivity. In those cases the same rules about what we delete and what we keep apply, and any rights we have under the Terms and Conditions are not affected.

Email support@pipmiles.com with any question about deleting your account or the information we keep. You can also complain to the Information Regulator (South Africa) or the data protection authority where you live, as explained in our Privacy Policy.