How do I get rebate payments from my broker and why do they sometimes stop?
What a rebate is and how it is earned
A rebate is a cash payment that returns part of your trading costs to you. It is normally paid for volume, for example closed standard lots, and not for whether a trade wins or loses.
Rebates can come directly from a broker or from a partner linked to the broker. Either way, the programme pays only for verified, eligible volume reported by the broker.
How rebates are calculated and paid
Most programmes set a fixed amount per closed lot or a fixed number of points that convert to cash, and the rules explain which instruments and account types qualify. The published rate and any tier multipliers determine how much you earn per lot.
Payment timing differs by provider. Some partners credit daily once reporting meets their rules, others reserve the amount during a review window and pay after verification and claim approval.
Simple setup steps to receive rebates
Open or use an account with a participating broker, and make sure it is linked using the partner code or the referral link the rebate provider gives you. If the partner code was not applied when you opened the account, the provider will not see your volume.
Enter the exact account number in the partner dashboard so the partner can match the broker reports to your membership. Complete the broker and partner verification checks, including identity where required, because unverified accounts are often excluded.
Common reasons rebate payments stop
The most common cause is incorrect or missing linkage. If your account was opened without the partner code, if the partner code was removed, or if you changed account type without re linking, reporting will break and earnings will stop.
Programme rule breaches can also pause or cancel payments. Examples include trading excluded instruments, using accounts not eligible under the rules, or activity that the partner flags under its own terms.
Technical or reporting issues at the broker can interrupt the flow of closed lot data. Compliance checks or regulatory changes may delay reporting until the broker confirms the data is clear.
How to check reports and raise a problem
Compare your broker statement or your MT5 report with the partner dashboard. Look at closed lot counts and at the exact date ranges the programme uses to verify volume, because timing differences are a frequent source of mismatch.
If the numbers do not match, gather evidence such as screenshots of your MT5 closed trades or your broker account statement and send them to both the broker and the partner. Ask the partner to run an audit for the specific period and to show the broker reports they received.
What partners and programmes typically do
Partners verify reported volume against their published rules and either credit your balance or reserve PipMiles when you submit a claim. They review claims and arrange approved payouts rather than paying automatically in every case.
One free loyalty programme rewards every closed lot reported by participating brokers and multiplies earnings by tier as verified volume grows. That programme adds a welcome bonus when you confirm your email, never asks for your trading password and pays out cash once members reach the minimum claim.
If payments stop unexpectedly
Open a support ticket with both the broker and the partner and include your evidence and a clear question about the period in dispute. Ask the partner to confirm whether the partner code was applied to your account and to show the raw broker report they used.
If either side reports a rule or eligibility issue, ask for the specific rule and the precise trades that were excluded. Keep a copy of every message and every statement until the issue is resolved.
This article is general information, not financial advice. Trading carries a high risk of loss and rewards never reduce that risk.